Frequently Asked Questions
What third-party LLMs does SimplyPut use?
Our team is constantly testing new LLMs to provide our users and
customers with cutting edge performance. Depending on the function
within our product, we determine the best LLM for the job. Currently, we
use enterprise editions of Google's latest Gemini model, ChatGPT, and
Anthropic's Claude.
Will any of my data be used to train AI models?
Your data will never be used to train generative AI models, whether they
are proprietary SimplyPut models or third party providers. We have
enterprise contracts with all of our LLM providers that explicitly do
not allow any third parties to use your data for training purposes.
Does SimplyPut store a copy of my company data?
No underlying customer data is stored in our encrypted production
database, and results from SQL queries are stored in encrypted cloud
storage, separate from our production database, for a period of 30 days.
What data do you store?
Results from SQL queries are stored in encrypted cloud storage, separate
from our production database, for a period of 30 days. This enhances the
user experience, though storing these results is optional. We also
provide the option to allow you to store any results derived from your
database in your own infrastructure.
Can I use SimplyPut with my own LLM or private cloud?
Yes, we provide the option to allow you to store any results derived
from your database in your own infrastructure, and to connect your LLM
models developed in-house.
What certifications or attestations does SimplyPut maintain? Do you have
a SOC2 Report?
Our team conducts annual SOC 2 Type 2 certifications with a leading
auditor and we conduct annual penetration tests. We are happy to share a
copy of our SOC2 Type - get in touch with us at security@simplyput.ai and we'll send that to you.
What data security infrastructure and protocols do you have in place to
protect data?
All data within SimplyPut systems is encrypted at rest. Our
infrastructure includes a private cluster with an IP address that can be
whitelisted for enhanced security. Note: SOC 2 Type 2 certification is
available upon request.
Do you provide SSO as an authentication option?
Yes, we provide the ability to authenticate via SSO upon request.
Are you GDPR compliant?
Yes, SimplyPut is GDPR compliant and has a full DPA available to
enterprise clients here. We are current with evolving data privacy
practices around the world.
Will you complete an information security & privacy review with my
company before getting started?
Yes! Please contact us at security@simplyput.ai so we can get this process started.
Do you have an information architecture diagram?
Yes, we are happy to review our architecture diagrams with you under
NDA. Please contact security@simplyput.ai and we'll get that over to you.
Can I use SimplyPut with a sandbox or dummy data before connecting my
data warehouse?
Absolutely. We make sample datasets available in the product so you can
try SimplyPut before connecting your data. Other customers connect a
sandbox data warehouse, and often use open source datasets like Kaggle
to test SimplyPut. Of course, the platform works best when using real
data to generate real business insight.
What sub-processors does SimplyPut employ in providing the service?
Our list of sub-processors is available in our DPA, linked here.